Reference and information services an introduction cassell kay ann hiremath uma on amazoncom free shipping on qualifying offers reference and information services an introduction. Like the first two editions this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind todays reference services and of the most important sources consulted in answering common types of reference questions the first 12 chapters deal with concepts and processes. Reference and information services an introduction third editionpdf. Pdf on may 19 2014 steve brantley published reference and information services an introduction third edition by kay ann cassell and uma hiremath find read and cite all the research you . Reference and information services an introduction third edition by kay ann cassell and uma hiremath chicago il neal schuman 2013 510 insp 6995